Join Tipalti as a Principal Customer Success Manager, focusing on ensuring stellar outcomes for enterprise clients. This hybrid role requires managing strategic relationships to maximize product adoption and retention. You will be accountable for a portfolio of key accounts, each contributing significant revenue.

Collaborate with your Strategic Account Manager and Customer Experience Manager to develop account plans and provide insights during executive level reviews. Your goal will be to identify opportunities for expansion while championing customer success across the organization. Key Responsibilities:
Manage overall customer health and drive revenue growth
Collaborate on strategic account planning with leadership teams




Conduct customer discovery sessions to assess needs
Identify upsell and cross-sell prospects within your client base
Present value highlights in executive business reviews

Requirements:
10+ years in Customer Success or related fields
Proven success with high ARR accounts in SaaS or Fintech
Solid planning and relationship-building capabilities
Excellent communication and discovery skills
Experience engaging with senior stakeholders

Shape the future of customer success at Tipalti by leveraging your expertise in customer engagement and account management.

📌 Principal Customer Success Leader At Tipalti Toronto (Canada)
🏢 Tipalti
📍 Canada