Become a Client Care Representative with Immigrant Services Calgary, supporting newcomers through hybrid service roles. Engage diverse clients and enhance their settlement experience with your communication skills and cultural sensitivity.
In this temporary role, you will report to the Client Care Manager and engage with individuals from various backgrounds. You'll support the newcomer journey by responding to inquiries, managing referrals, and conducting needs assessments. This position requires you to be in office for at least three days each week, fostering a supportive community around newcomers as they settle in Canada.
Key Responsibilities:
• Greet newcomer clients warmly as they arrive
• Respond to inquiries via phone, email, and in-person




• Triage clients based on their initial needs assessment
• Create and maintain accurate client records in the CRM
• Book appointments for Gateway sessions and programs
Requirements:
• College diploma in Office Administration or related field
• 1-2 years customer service experience
• Experience with diverse cultural backgrounds
• Proficiency in Microsoft Office suite
• Familiarity with CRM systems like Salesforce
Utilize your customer service and administrative skills to provide exceptional support to newcomers at Immigrant Services Calgary.
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📌 Client Care Representative for Immigrants (Calgary)
🏢 Calgary
📍 Calgary