Elevate your career at Riverside Natural Foods Ltd. as a Customer Service Specialist. This role emphasizes efficient order management and robust customer relationships in a values-driven environment.
As a key contributor, you will handle customer orders throughout their lifecycle and be the main operational contact for assigned clients. With about 2-5 years of experience in customer service or supply chain management, you will leverage your expertise alongside Planning, Logistics, and Sales teams to enhance service quality and manage inquiries effectively.
Key Responsibilities:
• Manage customer orders accurately from receipt to invoicing
• Serve as primary contact for order status and delivery concerns
• Monitor inventory and coordinate with Supply Chain teams




• Collaborate with Logistics for shipment and delivery execution
• Resolve EDI exceptions and customer claims swiftly
Requirements:
• 2-5 years in customer service or logistics
• Familiarity with SAP and EDI systems
• Strong analytical and problem-solving skills
• Excellent customer communication abilities
• Experience in CPG or food industry preferred
Bring your order management expertise and customer-focused mindset to Riverside and help us enhance our clients' experience.
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📌 Customer Service Specialist at Riverside (Toronto)
🏢 Socket.dev
📍 Toronto