Become a pivotal part of the customer support team as a Customer Service Engineer at Hitachi Energy. This hybrid role requires your expertise in electrical engineering to assist customers in resolving complex technical issues.

With over two years of experience in customer service, you will serve as the primary contact for customers and the global service network. Your bilingual abilities in Spanish and English will enhance customer support, ensuring quick resolution of service requests and maintenance queries. A solution-oriented mindset and methodical work approach are key to this position.

Key Responsibilities:
• Address service and warranty requests as first point of contact
• Promote swift customer response and issue resolution




• Log and document all interactions thoroughly
• Provide real-time troubleshooting support online
• Enable effective knowledge transfer within service networks

Requirements:
• At least 2 years of relevant customer service experience
• Background in electrical or related technical fields
• Fluency in both Spanish and English
• Solid emphasis on customer care and structured methods
• Openness to travel approximately 10% for customer needs

Harness your engineering and service skills to foster customer satisfaction at Hitachi Energy.
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📌 Hitachi Energy Customer Service Engineer Quebec City
🏢 Hitachi Energy
📍 Quebec City