Join Hydro One as a Customer Support Supervisor, managing a dedicated team in Sudbury. You'll oversee business processes, implement performance tracking systems, and address escalated customer concerns.

In this supervisory position, you will report to the Customer & Business Services Manager while guiding your team toward achieving key performance metrics. Your role includes planning assignments and fostering a team-oriented work setting. Solid skills in communication and training processes are integral to this position’s success.

Key Responsibilities:
• Manage staff and their performance objectives
• Develop department performance tracking processes
• Handle escalated customer inquiries and issues




• Schedule and control work assignments effectively
• Ensure proper staff training and development

Requirements:
• Experience in supervisory roles for 6 to 8 years
• Understanding of retail distribution and interorganizational dynamics
• Knowledge of business information systems necessary
• Effective training methods and documentation skills
• Strong communication skills for internal and external interactions

Enhance customer support capabilities at Hydro One in Sudbury while leading a high-performance team.
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📌 Customer Support Supervisor At Hydro One Ontario (Canada)
🏢 Hydroone
📍 Canada