Elevate client relationships as a Strategic Account Manager at Fiserv. Your role focuses on enhancing satisfaction through operational excellence in payments and financial technology.
Join Fiserv to partner with financial institutions in delivering solutions that ensure client success. This role demands expertise in account management, strategic upselling, and data analysis to maximize client retention. You will navigate challenges and ensure high-quality service delivery through effective communication.
Key Responsibilities:
• Navigate complex client challenges to enhance satisfaction
• Implement upsell and cross-sell strategies efficiently
• Track account KPIs and maintain accurate records
• Prioritize tasks and coordinate with internal teams
• Communicate changes and service updates to clients
Requirements:
• Bilingual in English and French
• 3+ years in strategic account management
• 3+ years in add-on sales and revenue optimization
• 2+ years using CRM platforms like Salesforce
• Solid understanding of payment standards and regulations
Shape the future of client management with Fiserv and drive meaningful results.
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