Join MacDon as a Product Support Supervisor in Winnipeg, MB, leading a territory-focused team in after-sales support. Enhance troubleshooting capabilities and foster team improvement initiatives.

As a key report to the Director of Global Product Support, your primary responsibility will be to coordinate field support activities. You’ll work with the North American Product Support Representatives to solve technical challenges while facilitating communication between the team and dealers. Your expertise will be crucial in guiding support reps and identifying areas for growth.

Key Responsibilities:
• Lead scheduling and support activities for field representatives
• Assist in resolving field issues in collaboration with the global team




• Develop solutions to technical problems and engage in troubleshooting
• Monitor daily team performance and activity reports
• Mentor representatives on dealer relationships and product education

Requirements:
• College degree or equivalent experience required
• Robust leadership focus on relationship-building
• Excellent communication with remote teams
• Background in Mechanical and Electrical systems
• Valid driver’s license with up to 20% travel

Use your experience and relationship skills to elevate product support at MacDon.
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📌 Winnipeg Product Support Supervisor Role Manitoba
🏢 MacDon Industries
📍 Manitoba