Join Assent as a Customer Success Manager specializing in program delivery. Your role will focus on fostering relationships and executing project plans to ensure client objectives are met.

As a key player in customer success, you will provide senior-level support while maintaining client relationships. You'll lead high-level strategic planning and conduct program reviews to anticipate client needs. This position demands a proactive approach to problem-solving and a solid ability to communicate effectively with internal and external stakeholders.

Key Responsibilities:
• Serve as a trusted advisor throughout the customer journey
• Lead program reviews to address status, gaps, and next steps
• Optimize solution alignment to enhance business value




• Support sales in renewal management of accounts
• Take on special projects to improve customer success metrics

Requirements:
• 6+ years in customer success or consulting roles
• Post-secondary education in a related field
• Proficiency in MS Office and Google Applications
• Solid analytical and reporting skills with Excel
• Excellent written and verbal communication skills

Bring your passion for customer success and develop impactful relationships within Assent.
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📌 Customer Success Manager With Assent Quebec City
🏢 Assent
📍 Quebec City