Elevate your career with Clio as a Senior Implementation Manager. This hybrid role focuses on delivering exceptional customer experiences through project management and strategic implementation.
Join Clio's Customer Success team in Burnaby, Toronto, or Calgary, where you will lead comprehensive implementation delivery for high-value clients. Thrive in client interactions and drive adoption through effective change management. Your project management expertise will be essential in optimizing customer journeys and ensuring their needs are met.
Key Responsibilities:
• Coordinate with Clio’s partner network during implementations • Develop project plans with clear scope and success criteria • Communicate effectively with stakeholders through regular updates • Build trusting relationships as customer advisor • Assess and propose enhancements to implementation services
Requirements: • 2+ years in complex project management or implementation • Bachelor’s degree in a relevant field • Robust interpersonal skills and empathy • Proficiency in software configuration and integration • Experience in cloud-based legal technology is preferred
Bring your project management skills to Clio and ensure seamless integration for clients. #J-18808-Ljbffr