Become a Records Customer Service Specialist, delivering top-notch service at the reception and via phone. You’ll manage key record checks, FOI requests, and provide customer service excellence.

This full time position requires a keen focus on assisting the public and internal personnel at the reception desk. You will provide information about processes, handle telephone inquiries effectively, and ensure accurate processing of various requests. Your role is vital for maintaining excellent records management in line with legislative guidelines and procedures.

Key Responsibilities:
• Greet and assist the public with service inquiries
• Process police record checks and service payments
• Manage FOI and routine disclosure requests




• Verify identification and documentation for requests
• Support the processing of civil fingerprinting

Requirements:
• Completion of one year of post-secondary courses
• Relevant customer service experience
• Knowledge of records management systems
• Robust communication and multitasking skills
• Attention to detail with strict deadlines

Leverage your customer service skills while managing records requests professionally and efficiently.
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📌 Customer Service Specialist In Records Management Ontario
🏢 Brantford Police Service
📍 Ontario