Become a crucial asset to LearnWise AI as a Customer Success Manager, focusing on onboarding and client retention in the EdTech sector. This role will enhance educational experiences across institutions in Canada.

Reporting directly to the Head of Customer Success, you will lead the onboarding of higher education clients and drive adoption through strategic initiatives. Your extensive communication skills will build trusted relationships with stakeholders while tracking key metrics to maximize client value. This highly cooperative role will work cross-functionally with the CEO, CRO, Sales, Product, and Engineering teams.

Key Responsibilities:
• Lead end-to-end onboarding for higher-ed clients
• Deliver tailored training workshops and resources




• Track adoption metrics for ongoing client value
• Manage primary relationships with assigned accounts
• Gather customer feedback for product and service refinement

Requirements:
• 2+ years in Customer Success or related field
• EdTech experience is mandatory
• Solid project-management and communication skills
• Fluent in English, based in Canada
• Familiarity with CRM platforms like HubSpot preferred

Drive impactful changes in higher education and build lasting partnerships as part of LearnWise AI's mission!
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📌 Customer Success Manager At Learnwise Ai Ontario
🏢 LearnWise AI
📍 Ontario