Be a key player in supporting IT operations at 360°kids, an essential community agency in York Region. Provide technical assistance while ensuring compliance with security and privacy policies.

As an IT Support Analyst, you’ll report to the Director of Finance and Administration. Your role includes managing hardware, guiding staff through technical issues, collaborating with third-party vendors, and overseeing user accounts. This position also emphasizes customer service excellence and technical problem-solving in a mission-driven setting.

Key Responsibilities:
• Provide Level 1 technical support for staff requests
• Diagnose hardware issues and collaborate with third parties
• Assist employees with technological problems securely
• Manage user accounts according to security policies
• Monitor and maintain IT hardware inventory

Requirements:
• Bachelor's degree or equivalent in IT
• 3 years of technical support experience
• Experience in Microsoft Cloud settings
• Solid analytical and troubleshooting skills
• Must lift devices up to 40lbs and travel locally

Support vital services for youth while honing your IT skills with 360°kids.
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📌 It Support Analyst At 360°kids Ontario
🏢 360°kids
📍 Ontario