Elevate your IT career with SIMNET as a Senior IT Support Analyst. This role focuses on troubleshooting complex issues and mentoring junior team members in an onsite setting.

Located in Whitby Southeast, Canada, this position offers an exciting chance for candidates with 3+ years of IT help desk experience. Essential skills include advanced troubleshooting, strong communication, and hands-on technical expertise with networking and business technologies. You will serve as the escalation point for Level 1 support and engage in both technical and client-facing responsibilities, ensuring that incidents are resolved efficiently.

Key Responsibilities:
• Provide deep troubleshooting for complex hardware and software issues
• Manage a high volume of support tickets and prioritize incidents




• Communicate status updates to clients on support tickets
• Document support activities in the knowledge base
• Monitor client systems using Remote Monitoring and Management tools

Requirements:
• College diploma or university degree in computer science
• 3+ years of IT help desk experience
• Robust documentation and communication skills
• Knowledge of Microsoft Active Directory and Exchange
• Basic understanding of scripting and virtualization technologies

Utilize your troubleshooting skills and enjoy a cooperative work culture at SIMNET in Whitby.
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📌 Senior It Support Analyst At Simnet Ontario
🏢 SIMNET
📍 Ontario