Join Boldr as a Workforce Management Analyst and drive operational excellence in workforce planning and reporting. Collaborate in a energetic BPO setting to optimize staffing and performance metrics.

This role involves leveraging data-driven insights for productive workforce processes. You will focus on real-time management, scheduling, and thorough analysis to inform staffing decisions. Collaborating closely with Operations, QA, and Implementation teams is essential for aligning service targets with client needs.

Key Responsibilities:
• Build and maintain operational dashboards for stakeholders
• Monitor SLAs and KPIs to ensure compliance
• Conduct data analysis and identify performance trends




• Collaborate with teams for real-time adjustments
• Support workforce planning for various programs

Requirements:
• Bachelor’s degree in Business or related field
• 3–4 years of experience in workforce management
• Proficiency in WFM tools and reporting software
• Strong analytical skills with data interpretation
• Excellent communication abilities for non-technical audiences

Leverage your analytical skills and BPO experience to enhance workforce strategies at Boldr.
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📌 Workforce Management Analyst At Boldr Ontario
🏢 Boldr
📍 Ontario