Join W.W. Grainger as a Hybrid Open Order Resolution Associate, focusing on customer service and supply chain solutions. Your expertise will resolve open orders and enhance customer experience effectively.

In this role, you will be responsible for managing credit card declines and updating customer orders. With two or more years in customer service or supply chain, your skills will support resolution of complex order issues. Solid communication and adaptability are crucial as you navigate the needs of customers and teams.

Key Responsibilities:
• Resolve open stock, third party, and rejected orders
• Report long-term systemic issues to relevant teams
• Assist internal customers with sales and purchase order inquiries




• Implement best practices to improve standard procedures
• Maintain adherence to schedules and quality standards

Requirements:
• High School Diploma or GED required
• 2+ years in customer service or supply chain
• Robust verbal and written communication skills
• Ability to prioritize and manage multiple tasks
• Commitment to superior customer service

Utilize your problem-solving skills to drive customer satisfaction in a pivotal role at Grainger.
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📌 Hybrid Open Order Resolution Associate Ontario
🏢 Grainger Canada
📍 Ontario