Become the Operations Leader at Insomnia Cookies in Ottawa, ON, leading a spirited team while ensuring superb customer service and cookie quality. Experience outstanding training and growth prospects.

As Insomnia Cookies expands, we are on the lookout for an Operations Leader to oversee our Ottawa location. You will play a pivotal role in hiring, coaching, and developing a talented team while leading service excellence. This position emphasizes market outreach, team recognition, and maintaining high standards of inventory and cleanliness in-store.

Key Responsibilities:
• Hire and coach part time cookie crew members
• Lead initiatives for food quality and service excellence
• Cultivate an environment focused on sales performance




• Oversee inventory management and audits
• Develop local marketing strategies and recognition contests

Requirements:
• 3+ years of management experience in retail or food service
• Availability for late shifts during weekend
• Collaborative player-coach leadership approach
• Competence with restaurant business software
• Familiarity with convection ovens is advantageous

Take your operations management skills to the next level at Insomnia Cookies, where your role makes a difference in every customer experience.
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📌 Insomnia Cookies Operations Leader Job Quebec City
🏢 Insomnia Cookies
📍 Quebec City