Transform customer interactions at GreenShield by leading customer experience strategy as the Director. Embrace a mission to create meaningful, connected experiences for all customers.

In this pivotal role, you'll spearhead the development of customer experience practices that resonate with stakeholders and enhance service delivery. Your leadership will be essential in defining the Voice of Customer strategies and driving improvements in key customer journeys. This role merges customer needs with strategic initiatives to foster satisfaction and trust across channels.

Key Responsibilities:
• Set direction for customer experience standards and practices
• Innovate Voice of Customer processes using insights
• Direct the mapping and design of customer service journeys




• Foster human-centered design processes for effective solutions
• Monitor CX measurements and ensure continuous improvement

Requirements:
• Over 10 years in Customer Experience leadership
• Expertise in service design and voice of customer
• Solid ability to collaborate and influence teams
• Excellent facilitation and communication skills
• Bachelor’s degree, with advanced qualifications preferred

Be part of GreenShield's mission to enhance health for all through superior customer experience.
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📌 Lead Customer Experience Strategy At Greenshield Ontario (Canada)
🏢 Green Shield Canada (GSC)
📍 Canada