Summary:

Reporting to the Group Sales Manager – Front End-Receiving, the In-Store Pick-Up Outfitter will greet and assist customers in placing orders, check item availability, answer questions about new and previous orders, and solve any minor issues. During the order and pick-up process, process customer funds accurately and appropriately, while explaining additional company services and processes.

Responsibilities:
Provide legendary customer experience for every customer and promote company programs
Place orders on behalf of the customer in store, to get an item that may not be available in the store at the time
Receive In-Store Pick-Up orders that arrive in store from the Distribution Centre
Call customers to inform them that their orders have arrived
Handle questions about how the In-Store Pick-Up process works to ensure the customer is well informed
Process gift card sales through the point-of-sale system to create In-Store Pick-Up orders
Use current Point-of-Sale and Inventory (SAP) systems to accurately and appropriately complete customer transactions following all policies including those requiring checking for identification and age requirements; knowledge of how to process debit, credit cards, etc




Respond and handle customer issues by using positive judgment and logic in solving problems and making decisions within the job scope
Assist in other areas of the store when business needs dictate

Qualifications:
One or more years’ experience in a sales or service environment is preferred
High school diploma or equivalent is preferred
Ability to provide superior customer service and exceed customer’s expectations
Ability to use positive judgment and logic
A Restricted and Non-Restricted Possession and Acquisition License is required; training will be provided if necessary
Experience in a related field or outdoor lifestyle
Knowledge of Bass Pro Shops & Cabela’s specific products is an asset

Bass Pro Shops & Cabela’s welcomes applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.

Advantages
Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
Fun work environment
Competitive wages
Excellent benefits
Unlimited career advancement opportunities
Bass Pro Cares Fund

Bass Pro Shops

📌 Isp Outfitter Regina (Canada)
🏢 Bass Pro Shops u0026 Cabela’s
📍 Canada