Become a First-Level Software Support Specialist at a Toronto-based company, offering in-office customer support to clients across North America. Emphasize your B2B experience and data interpretation skills.
This role starts with a full time presence in North York for the first three months, switching to a hybrid model afterward. You are expected to assist clients effectively while becoming a product expert. Prior experience in B2B support will significantly enhance your ability to meet client needs.
Key Responsibilities:
• Provide first-level software support to North American clients
• Interpret customer data and relay findings effectively
• Become proficient with the software to guide clients




• Manage customer inquiries from large organizations
• Employ critical thinking during support interactions
Requirements:
• B2B customer support experience is mandatory
• Strong skills in communicating and interpreting data
• Ability to handle complex inquiries seamlessly
• Initially required to work in the office
• Experience with large organizational clients preferred
Support customers effectively by utilizing your expertise in software and customer service as a specialist in Toronto.
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📌 First-Level Software Support Specialist (Toronto)
🏢 Thinkpivot Talent Solutions
📍 Toronto