Elevate your career as a Technical Support Analyst II with Esri. Provide excellent technical assistance in real-time via email, chat, and phone interactions while empowering customers to find effective solutions.

As a Technical Support Analyst II, you will leverage over two years of experience in customer service within a energetic workplace. Your focus will be on supporting the Esri platform, including ArcGIS Online, Pro, and Enterprise, while collaborating with team members to resolve customer challenges seamlessly.

Key Responsibilities:
• Provide real-time technical support to customers
• Analyze and articulate core problems and solutions
• Stay updated on recent releases and product knowledge




• Maintain detailed case documentation in CRM systems
• Coach peers on technical specialties and best practices

Requirements:
• 2+ years in a similar customer service role
• Knowledge of ArcGIS Online, Pro, and Enterprise
• Experience with various IT frameworks and security
• Proficiency in cloud environments like Microsoft Azure
• Bachelor's degree in a related STEM field

Leverage your technical expertise and problem-solving skills to enhance customer experiences in this engaging Analyst II role.
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📌 Technical Support Analyst Ii At Esri Manitoba (Canada)
🏢 NextGenEnergyJobs
📍 Canada