Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

Position Overview

The Lot Associate's primary responsibility is to load orders into customer vehicles and ensuring the parking lot is secure and welcoming for the customer. Customer service and GET behaviours play a vital role in this position, as the Lot Associate is often the first and last Associate to interact with a customer. Key Responsibilities:

Ensures Customer Satisfaction

Following Home Depot’s GET Model of customer service including Greeting, Engaging, and Thanking the customer.

Maintain a sufficient quantity of carts near the entrance of the store.

When required, ask open ended questions about the customer’s projects in order to determine their needs and level of expertise.

Approach customers to determine if they need help loading product into vehicles and/or shopping carts.

Plan the best method of loading and securing merchandise in customer’s vehicle as per Safe Loading Training.

Maintains

Safety and Security





Ensure that all exits/loading areas are not blocked or cluttered; sweep and clean debris off front apron and lumber loading pad.

Follows all Safety and Loss Prevention policies and procedures.

Using appropriate safety procedures with all equipment. Competencies:

Communicates Effectively

Customer Focus Skills

Interpersonal skills

Organizational skills

Attention to detail Direct Manager/Direct Reports:

Front End Supervisor Travel Requirements:

None Physical Requirements

Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items Working Conditions:

Working within a adaptable schedule that may include evening and weekends.

Warehouse workplace that can be dusty and noisy.

Working in all weather conditions – frequent exposure to different weather conditions when loading and unloading product.

Doors are frequently open, causing drafts and interior temperature changes.

Minimum

Education

Highschool Diploma or Equivalent Minimum Years of Work Experience:

1 to 2 years Retail experience Minimum Leadership Experience:

NA Certifications

NA Other Requirements/Assets

NA The pay range for this position is between $18.60 - $19.60

📌 Lot Associate Full Time 7102 Thunder Bay
🏢 The Home Depot
📍 Thunder Bay