Drive insights-driven decision-making as the Senior Manager, Research and Insights at Aviva Canada. Lead significant B2C and B2B research initiatives across the organization.

In this leadership position, you will report to the Vice President, Customer, managing comprehensive research projects and initiatives, including NPS work. Your role involves utilizing qualitative and quantitative research methods, ensuring customer insights are embedded in business strategies. You will collaborate with diverse teams to assess research needs and translate them into impactful insights.

Key Responsibilities
Direct all B2C and B2B research initiatives organization-wide
Transform data into strategic insights for business impact




Foster solid relationships and advise senior leaders
Coach and develop a talented research team
Create detailed presentations and reports for stakeholders

Requirements:
8–10 years in research and insights leadership
Proven skills in NPS measurement and reporting
Expertise in survey design and analysis
Robust presentation and communication abilities
Familiarity with data analysis tools and emerging technologies

Lead the research and insights function at Aviva Canada and impact key business strategies.

📌 Lead Research Insights Manager At Aviva Markham
🏢 Aviva
📍 Markham