Join as the Manager of Workplace Ambassador Services in Ontario, responsible for strategic program leadership and operational management across multiple locations. Enhance colleague experiences while ensuring service consistency.

In this pivotal role, you'll lead the Workplace Ambassador Program, focusing on optimizing service delivery and creating a culture of accountability and service excellence. Collaborating with business leaders, you'll define service standards and operational procedures that shape the workplace experience while nurturing a high-performing team.

Key Responsibilities:
• Guide the Workplace Ambassador Program’s operational framework
• Implement service improvements based on stakeholder feedback




• Coach and develop Team Managers and Ambassadors
• Manage escalations and complex service issues
• Conduct regular audits to enhance service delivery

Requirements:
• Undergraduate degree or equivalent experience
• 7+ years in workplace services or a related field
• Proven experience in leading large teams
• Solid analytical and strategic planning skills
• Experienced with workplace technology platforms

Lead transformational changes and improve colleague engagement through the Workplace Ambassador Program in Ontario.
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📌 Workplace Ambassador Services Manager Ontario
🏢 TD Bank
📍 Ontario