Drive customer satisfaction as the Senior Customer Support Manager at Pontosense, a rapid-growing privacy-first tech firm. Utilize your leadership skills to build and scale support operations in a hybrid work setting.

This role will empower you to make a significant impact on both B2B and D2C customer journeys. You’ll design a support structure, recruit and onboard a skilled team, and manage key performance metrics. Collaborate with Product and Operations to resolve customer challenges while constantly improving the service experience.

Key Responsibilities:
• Craft a customer support experience that scales
• Establish procedures and standards for the support team
• Coach and develop support staff to excel




• Manage and analyze key support metrics for improvements
• Serve as the main escalation point for customer issues

Requirements:
• Minimum 5 years of customer support experience
• 2+ years in a management position
• Familiarity with B2B and B2C support
• Experience with Zendesk or similar support tools
• Solid analytical skills for performance tracking

Make a difference in customer support by leading teams at Pontosense and enhancing the user experience.
J-18808-Ljbffr

📌 Customer Support Management Role At Pontosense Ontario
🏢 Pontosense
📍 Ontario