Become an integral part of the Client Experience Centre as the Insurance Team Leader. Your focus will be on delivering unparalleled service while coaching talented teams in a hybrid setting. In this role, you will lead a team of around 12 employees specializing in customer service for protection products such as Securizone.

You will evaluate performance, develop skill sets, and identify opportunities for process improvements, all while adhering to regulatory standards. Your leadership will be essential in maximizing customer satisfaction and team engagement. Key Responsibilities:
Lead and motivate a service-oriented team
Perform evaluations to achieve business objectives
Implement strategies to enhance product penetration
Guide team members in career development
Build relationships with stakeholders for shared goals

Requirements:
6 years experience in a relevant leadership role
Proven skills in coaching and talent management
Resilience and high emotional intelligence
Strong operational risk management capabilities
Familiarity with call centre settings preferred

Elevate customer service standards by leading a energetic insurance team.

📌 Insurance Team Leader At Client Experience Centre Montreal
🏢 National Bank of Canada
📍 Montreal