Lead transformative change initiatives as a Senior Manager at Salesforce Skilled Services, focusing on Human-Centered Change. Propel customer success through effective change management and cutting-edge strategies.

As a Senior Manager, you'll guide clients through complex transformation projects, providing strategic insights and developing tailored change strategies. This role emphasizes building relationships, enhancing customer experiences, and employing AI tools in change delivery. You'll collaborate closely with teams to ensure seamless integration and successful outcomes.

Key Responsibilities:
• Act as a strategic advisor on change management best practices
• Perform change readiness analyses and identify improvement prospects
• Create and implement robust change strategies and KPIs




• Lead comprehensive change management activities using AI
• Drive stakeholder engagement and cross-functional collaboration

Requirements:
• Eight or more years leading complex transformation engagements
• Deep expertise in Human-Centered Change methodologies
• Excellent verbal and written communication capabilities
• Prosci® Change Management Certification mandatory
• Experience with Public Sector customers preferred

Become a leader in human-centered transformation with Salesforce and drive meaningful change.
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📌 Human Centered Change Transformation Lead Ontario (Canada)
🏢 Salesforce
📍 Canada