Elevate your technical career as a Senior Network Support Specialist at Hewlett Packard Enterprise. In this hybrid role, provide advanced support for Instant On networking solutions while working primarily from our St. Laurent office.

Join the HPE Networking Instant On team, where your expertise in troubleshooting and customer support will shine. This senior-level position involves performing deep technical analysis, working with cloud-managed platforms, and acting as an escalation point for complex issues. Collaborate closely with multiple teams to enhance product quality and customer satisfaction. Key Responsibilities:
Own Level 3 escalations for Instant On networking solutions
Perform advanced troubleshooting on various networking platforms




Conduct root cause analysis for customer issues
Analyze system logs and reproduce customer issues
Validate software fixes and confirm resolutions

Requirements:
Bachelor’s degree in relevant field
7+ years of experience in enterprise networking support
Solid knowledge of TCP/IP networking and security
Experience with Linux-based systems
Excellent communication skills

Harness your technical skills to drive exceptional customer support and enhance HPE's networking solutions.

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