Lead customer service excellence at Georgina Public Library as the Library Customer Experience Manager. This temporary role emphasizes fostering an inclusive, attentive public service across all branches.

In this managerial position reporting to the CEO/Director of Library Services, you will oversee system-wide circulation services and public-facing operations. Your expertise in customer service, relationship building, and staff training will help shape a welcoming library setting. You will ensure staff adherence to high service standards while responding to community needs and enhancing operational workflows.

Key Responsibilities:



• Lead and develop customer service strategies across branches • Train Customer Experience staff in procedures and technologies • Manage day-to-day staff scheduling and performance evaluations • Respond to escalated customer concerns and service issues • Monitor library operations and service quality for effectiveness

Requirements: • Master of Library and Information Science required • Minimum three years’ relevant experience in libraries • Supervisory experience in a public library preferred • Solid problem-solving and interpersonal skills needed • Valid Class 'G' driver's license required

Elevate the library experience through exceptional service delivery, staff development, and strategic oversight at Georgina Public Library.

📌 Library Customer Experience Manager Role Georgina
🏢 Town of Georgina
📍 Georgina