Type: In-Office | Full-Time

About Our Client

Our client is a well-established leader in the industrial and commercial distribution industry, serving a wide range of customers across Canada. Known for its reliability, responsiveness, and strong market presence, the organization prides itself on delivering top-tier service and fostering long-term customer relationships.

With a strong emphasis on teamwork, service excellence, and operational integrity, the company creates an setting where employees feel valued and empowered to make a difference. This role is ideal for someone who thrives in a fast-paced, customer-centric setting and is seeking to build a meaningful and stable career in sales support.

Key Responsibilities

As the Customer Service Representative (Counter Sales) , you will play a vital role in supporting customer interactions and daily branch operations. Your responsibilities will include:

- Customer Service & Issue Resolution :
- Greet and assist walk-in customers while responding to telephone and email inquiries.
- Resolve routine and occasionally complex issues, acting as a liaison with other departments when necessary.

- Sales Support & Transaction Processing :





- Provide backup support to the sales counter, addressing product questions and order inquiries.
- Process customer payments accurately and efficiently for cash accounts.

- Client Communication & Relationship Building :

- Address customer questions and account concerns with professionalism and care.
- Identify potential service needs and refer business opportunities to the sales team when appropriate.

Qualifications

To succeed in this role, candidates should demonstrate the following:

- Education & Experience :
- High school diploma (required); college diploma (preferred).
- 2–4 years of experience in a customer service, retail, or sales support role.

- Technical Skills :

- Proficiency in Microsoft Word, Excel, and email communication tools.
- Ability to navigate internal systems and handle payment processing.

- Key Competencies :

- Excellent interpersonal skills and the ability to communicate effectively.
- Strong attention to detail and the ability to manage tasks under pressure.
- Tactful, professional, and solution-oriented approach to customer interactions.

#J-18808-Ljbffr

📌 Customer Service Representative (Counter Sales) (Winnipeg)
🏢 ecl.vincere.io
📍 Winnipeg