Manage daily activities of the Service Department.
Create and lead a diverse team to provide best-in-class customer service through positive leadership, on‑going direction, coaching and career development.
Hire, train and develop service employees.
Instill a "Customers for Life" attitude with the service team by maintaining solid customer service standards.
Ensure vehicle safety and maintenance of fleet.
Create and support business unit annual plans.
Oversee proper utilization of the service systems.
Promote the UniFirst culture of value and integrity to achieve customer satisfaction, account growth & profitability.
Develop solutions for customers while adding value that enables them as a company to meet their own business objectives.
Qualifications
Prior customer service experience.
Ability to solve practical problems and deal with a variety of customer concerns and situations.
Ability to remain calm under pressure and problem solve.
Understand priorities and know how to delegate.
Ability to negotiate, train, coach, and lead a team with a positive attitude.
Strong computer proficiency (i.e. Microsoft Suite).
Excellent verbal and written communication skills.
Must be age of majority with a valid non-commercial driver's license and protected driving record which meets pre-employment background check (i.e. transparent driver’s abstract).
Education
College or equivalent experience.
Benefits
Salary starting at $75k/year.
RRSP with Company Match.
Profit Sharing.
Health Insurance.
Employee Assistance Program.
Life Insurance.
Supplemental Life Insurance.
Long Term Disability.
Paid Vacation.
Paid Sick Time.
Tuition Reimbursement.
Employee Discount Programs.
Employee Referral Program.
UniFirst is committed to equity, inclusion, and accessibility in all aspects of employment. We provide equal employment opportunities and prohibit discrimination or harassment on any ground protected under applicable Canadian human rights legislation, including race, colour, national or ethnic origin, Indigenous identity, creed or religion, age, sex (including pregnancy), sexual orientation, gender identity or expression, marital or family status, disability, genetic characteristics, pardoned conviction, or any other protected ground.
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