Join Gore Mutual as the Customer Experience Manager, leading efforts to streamline processes that enhance customer satisfaction while working in a hybrid workplace. You will be entrusted with the responsibility to refine and enhance business processes at Gore Mutual, ensuring a seamless customer journey. This role requires you to analyze current workflows, collaborate with stakeholders, and implement scalable solutions.

Your influence will drive efficiency and establish a culture focused on continuous improvement and exceptional customer service. Key Responsibilities:
Facilitate process improvement workshops and reviews
Collaborate with teams to design scalable, digital-enabled processes
Monitor compliance and effectiveness of processes




Maintain governance and documentation for process execution
Champion continuous improvement initiatives organization-wide

Requirements:
Undergraduate degree in a related discipline
Minimum of 5 years in process optimization or reengineering
Familiarity with tools such as Microsoft Visio
Proven experience in leading cross-functional teams
Solid communication and analytical skills

Make a significant impact by bringing your skills in process excellence and customer experience to Gore Mutual.

📌 Gore Mutual Customer Experience Manager Waterloo
🏢 Gore Mutual Insurance
📍 Waterloo