Enhance customer retention with Jobber as a Retention Specialist! Engage with clients to resolve issues and help them unlock their subscription's full potential.
As part of the Customer Success team, you will play a critical role in protecting revenue by connecting with customers at risk of canceling. This role requires you to utilize your expertise through consultative dialogues, understanding their challenges, and framing relevant solutions to drive retention. Success is based on measurable outcomes such as save rates and long-term customer satisfaction.
Key Responsibilities:
• Connect with customers at risk of cancellation through calls
• Facilitate proactive outreach based on engagement signals
• Conduct scheduled sessions to help clients adopt features
• Identify churn risks using a consultative, diagnostic approach
• Protect revenue by influencing customer decisions positively
Requirements:
• Experience thriving in high-volume settings
• Robust curiosity and problem-solving skills
• Ability to articulate product value aligned with customer needs
• Excellent communication ability to build rapport
• Resilience in challenging conversations and adaptability
Leverage your skills in customer interaction and problem-solving to root for customers' success at Jobber and make a real impact!
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