Richard's Packaging Inc. is looking for a Technical Support Analyst to enhance IT support and systems management. Resolve user issues while contributing to a team-oriented and creative workforce.

In this role, you will deliver first-level technical assistance to users, troubleshoot and resolve varied IT issues, and maintain cybersecurity protocols. You will also handle onboarding of new hires and oversee IT assets' inventory management, emphasizing an organized and efficient work approach. Your technical expertise will be vital for optimizing daily operations.

Key Responsibilities:
• Deliver technical assistance via multiple support channels
• Resolve software, hardware, and network issues
• Configure and maintain various IT equipment




• Support user account management processes
• Document all technical resolutions in the ticketing system

Requirements:
• Diploma or degree in Information Technology
• Robust skills in Windows operating systems
• Familiar with software applications like Microsoft 365
• Previous experience with ticketing systems preferred
• Excellent communication and problem-solving abilities

Become an integral part of Richard's Packaging and support diverse industries through exemplary IT service.
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📌 Technical Support Analyst At Richard's Packaging Ontario
🏢 Richards Packaging
📍 Ontario