Be the Heart of the Salon Experience

We’re looking for a passionate and organized Salon Experience Coordinator to lead with intention and deliver unforgettable moments—for our guests and our team. This role blends leadership, hospitality, and operational finesse to create a welcoming, high-performing salon environment.

Why You’ll Love This Role

- Deliver 5-Star Experiences: Be the go-to person for creating warm, qualified, personalized guest visits.
- Support and Empower the Team: Champion a positive culture, coach team members, and keep everything running smoothly.
- Grow the Business: Contribute to monthly sales and service targets by optimizing operations and guest retention.
- Elevate the Brand: Coordinate retail displays, in-salon events, and brand-aligned marketing moments.

Key Responsibilities

- Guest Experience Excellence
- Ensure each guest feels seen, valued, and pampered throughout their visit.
- Support and uphold service standards that consistently deliver 5-star reviews.
- Drive retention goals: 85%+ for returning guests, 55%+ for new guests.

- Team Coordination & Culture

- Act as a liaison between leadership and team members to keep communication smooth.
- Assist with team scheduling, onboarding, and performance tracking.
- Foster a positive, inclusive work environment with high morale and accountability.

- Front Desk & Flow Management

- Lead front desk operations: appointment booking, POS system use, guest flow.
- Ensure high productivity and service utilization rates (80%+).




- Manage day-to-day challenges with professionalism and poise.

- Retail & Inventory

- Keep inventory levels below 50% of total sales value through efficient ordering and restocking.
- Lead retail merchandising and seasonal product promotions.
- Coach team on product knowledge and retail upselling.

- Marketing & Brand Alignment

- Assist in executing monthly promotions, special events, and client appreciation initiatives.
- Collaborate on visual merchandising, branding, and social media support.
- Help position the salon as a community hub and luxury destination.

What Makes You a Great Fit

You’re a natural host, a strong communicator, and a proactive problem-solver. You thrive in environments where excellence, empathy, and creativity come together.

Requirements

- Experience in customer service, salon/spa, retail, or hospitality roles (1–3 years preferred)
- Strong leadership, organization, and communication skills
- Familiarity with POS systems, scheduling tools, and productivity software
- Passion for the beauty and wellness industry
- Creativity in guest engagement, marketing, and merchandising
- Calm under pressure and great at juggling moving parts

Subsidized Benefits

- Dental care
- Extended health care
- Store discount

Let’s Create Something Beautiful Together

If you’re passionate about people, ready to lead with heart, and excited to grow in the beauty industry—this is your moment.

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📌 Salon Experience Coordinator (North Vancouver)
🏢 Zazou Salon and Academy
📍 North Vancouver