Ridder North America is expanding operations. Our goal is to provide the highest level of service to our partners in North America and worldwide.

Field Service Technician
The overall purpose of the Field Service Technician is to maximize customer satisfaction and enhance the company’s image and products through rapid, qualified responses to requests for assistance and commissioning. Customer satisfaction is achieved by minimizing downtime and carrying out service assignments and repairs as quickly as possible.

Key Responsibilities

Inspect, test, and commission climate computers, software, networks, water equipment, and other products from Ridder and/or third parties

Install, configure, and commission labor registration systems and software updates

Provide technical advice to customers for preventive maintenance purposes

Respond rapidly and effectively to service requests and provide telephone support

Accurately record incidents and hours spent in the ERP system

Investigate and resolve malfunction messages

Provide feedback to relevant internal departments regarding causes, effects, corrective actions, and preventive measures (sales, shipping, assembly, manufacturing, and/or purchasing)

Ensure accurate, complete,



and immediate recording of activities on customer work orders, including kilometres driven, hours worked, and parts used

Identify, obtain approval for, and record additional work while carrying out maintenance and/or installation tasks

Comply with all safety instructions, priority rules, and environmental regulations

Order and pick parts required for service, maintenance, and repair

Requirements

Electrical, Electronic, Electromechanical, or Mechatronics education, supplemented with technical courses in automation, networking, or measurement and control technology

At least 2–5 years of practical experience in electrotechnical plants, water equipment, process automation, or measurement and control technology

Robust critical thinking and analytical skills required to diagnose problems

Horticultural experience and exposure preferred

Ability to work at heights and in loud settings

Ability to travel locally, regionally, and internationally, with a valid passport

What We Offer

A career that keeps you learning and engaged

Training on some of the most advanced agtech systems in the world

A vehicle for travel to and from customer sites
J-18808-Ljbffr

📌 Service Technician Ontario
🏢 SmartHire Human Capital Solutions
📍 Ontario