Shape the future of customer support as a Remote Workforce Management Manager at Fullscript. Your leadership will directly enhance operational efficiency and agent experiences across our organization.

Fullscript is looking for a skilled Workforce Management Manager to oversee and refine our workforce strategies. This position emphasizes the need for effective forecasting and capacity planning to meet diverse customer needs. If you thrive on creating operational efficiencies through data analysis, we want to hear from you.

Key Responsibilities:
• Analyze existing WFM systems and propose enhancements
• Develop staffing forecasts for various support channels
• Translate data into actionable staffing plans




• Design scheduling practices to meet operational needs
• Monitor queue management and staffing adjustments

Requirements:
• Minimum 5 years of relevant experience
• At least 2 years of leadership in WFM
• Proficient in tools like Tymeshift or Playvox
• Solid grasp of key metrics like occupancy and utilization
• Ability to influence and communicate effectively

Contribute to Fullscript's mission of delivering high-quality support through effective workforce management.
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📌 Remote Workforce Management Manager Position British Columbia
🏢 Fullscript
📍 British Columbia