Become the Strategic Director of CX Experimentation at Kensington Tours, leading digital innovation in customer experiences. This critical role emphasizes strategic oversight and hands-on optimization within the luxury travel sector.
As a leader, you will direct initiatives that enhance customer interactions, leveraging robust analytics and testing methodologies to drive successful outcomes. Collaborating with cross-functional teams, you will ensure alignment around customer behaviors and conversion optimization goals. Your role is vital in shaping the future of client engagement across digital platforms.
Key Responsibilities:
• Oversee end-to-end experimentation execution
• Synthesize large volumes of behavioral data into insights




• Lead design and analysis of multivariate tests
• Ensure operational alignment with travel expectations
• Cultivate a culture of experimentation within the team
Requirements:
• 8–10+ years in CRO and digital analytics
• Proven expertise in statistical analysis techniques
• Solid experience with web analytics platforms
• Background in creating compelling UX designs
• Familiarity with luxury travel settings preferred
Drive impactful changes through thorough experimentation tactics and strategic insights at Kensington Tours.
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📌 Strategic Director Of Cx Experimentation Ontario
🏢 KENSINGTON
📍 Ontario