Elevate customer service at McKesson as a Senior Contact Center Architect specializing in the Five9 platform. Utilize your technical acumen to craft engaging, multi-channel solutions for customers.

McKesson seeks a Senior Contact Center Specialist with an emphasis on optimizing the Five9 CCaaS platform. A significant focus will be on architecting scalable solutions and providing mentorship on contact center best practices. Candidates should have extensive experience with call flow management and integration with various operational systems including AI platforms and CRM solutions.

Key Responsibilities:
• Architect and optimize enterprise Contact Center solutions
• Lead integration with third-party applications




• Develop IVR systems and agent scripting strategies
• Create reporting frameworks using analytics
• Collaborate with diverse teams for cohesive solutions

Requirements:
• 7+ years in Contact Center technologies
• Solid expertise in Five9 CCaaS implementation
• Knowledge of scripting and automation technologies
• Proven ability to work in regulated settings
• Understanding of data privacy requirements

Contribute to McKesson's mission by enhancing customer interactions through your architectural expertise.
J-18808-Ljbffr

📌 Contact Center Architect At Mckesson Ontario
🏢 McKesson
📍 Ontario