Become a Senior Voice Specialist for Five9, available in Montréal, Burlington, Trois‑Rivières, or remote. This role supports critical backlog clearance and features platform enhancement initiatives.

This contractual position spans six months and is aimed at candidates with 5 to 8+ years in CCaaS or Telecom engineering. Your ability to design, develop, and troubleshoot complex Five9 features, including IVR systems and API integrations, will directly contribute to effective solutions. Robust candidates will have extensive hands-on experience with Five9.

Key Responsibilities:
• Create and deploy sophisticated IVR solutions within Five9
• Implement API integrations for real-time data access
• Develop custom scripts and workflows using JavaScript or Python




• Configure omnichannel communication strategies
• Investigate and resolve system-related issues independently

Requirements:
• 5 to 8+ years in Contact Center or Telecom fields
• 3 to 5 years experience with Five9 platform
• Proficiency with REST/SOAP APIs and custom scripting
• Experience in omnichannel configuration and management
• Capacity for resolving complex technical problems

Utilize your Five9 expertise to enhance customer interaction capabilities and drive deployment success.
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