At Integricon, we don't just restore properties beautifully, we restore peace of mind.

Administration Manager
Who We Are
Every role at Integricon carries that responsibility. You are an Integricon ambassador, and creating a positive experience is our number one priority in every interaction with every person, every time. Our values are not words on a wall; they guide how we act internally and externally, in calm moments and in crisis. You will be guided by our Customer Experience framework and supported by a team that upholds a unified standard of Reliability, Integrity, and Care.

Role Overview
The Administration Manager leads Integricon's central administrative backbone, the Administration team, Call Center Administration, and the Project Controls Coordinator (PCC) team. You are accountable for how those functions collaborate on every file—from opening to invoicing to close. This role owns communication and hand‑offs between administration and project controls, ensures file integrity, governs contract execution, and guarantees payables reach accounting on time. You drive invoicing, receivables, and job profitability reporting across the group, and you manage the outsourced call center team to keep intake, dispatch, and administrative support consistent and well run.

This is an office‑manager style leadership role for a person who is organized, collaborative, efficient, detail oriented, and comfortable owning both people and process, in a hybrid to remote environment. Restoration or construction industry experience is a nice‑to‑have; the most important skills are proven ability to manage and strengthen the administration and coordination team, build strong cross‑functional relationships, and keep files clean, current, and audit‑ready. The overarching people‑management concept is unity and collaboration, fostering a performance‑based culture in an EDI setting.

Key Responsibilities
1. Team Leadership and People Management

Directly manage, train, and develop the Administrator and the PCC team.





Manage the relationship and day‑to‑day performance of the outsourced call center team.

Recruit, onboard, coach, and performance‑manage the team; set clear expectations, provide regular feedback, and support training when necessary.

Support training and cross‑training initiatives.

Identify development opportunities and career paths to secure a strong succession plan for your team.

2. File Management and Cross‑Team Communication

Own the flow of information and hand‑offs between Administration and Accounting & Finance, ensuring clarity in file detail.

Enforce file standardization, documentation standards, and naming/filing conventions across both teams.

Monitor file completeness and compliance; keep files audit‑ready at all times.

Act as the escalation point when a file is stuck between administration and project controls or finance, and drive it to resolution.

3. Financial Operations and Accounting Relationship

Ensure payables are reviewed, approved, and sent to accounting on time each cycle.

Ensure invoicing moves promptly once a project is invoice‑ready, and that receivables follow‑up occurs on schedule.

Build and maintain strong relationships with Accounting/Finance, Project Management and Functional Management teams; serve as the primary point of contact for all stakeholders on work in progress.

Support job profitability checks and balances across the file portfolio, flagging gross‑profit risk early.

Review and validate weekly WIP, receivables, and bid tracking reports produced by the team before they go out.

4. Call Center Oversight

Manage the outsourced call center relationship, including SLAs,



call quality, scripting, and escalation paths.

Coordinate with the call center on lead intake, word tracks, and dispatch to meet customer experience standards.

Monitor call center performance metrics and address service gaps directly.

5. Process, Systems, and Continuous Improvement

Build and maintain SOPs for the administration, PCC, and call center functions.

Identify bottlenecks and reduce cycle time between file stages, from assignment through estimate, execution, invoice, and close.

Drive efficient use of company systems (Xactimate, NetSuite, Jonas Premier, CRM/ATS) across the team.

Present process improvement recommendations to leadership with supporting data.

Lead hiring, coaching, performance management, and collaborative team development.

Ensure file financial administration and audit readiness.

Maintain organizational skill and file‑management discipline, especially during catastrophic claims.

Communicate proactively, building trust across departments, particularly with accounting and operations.

Employ a collaborative management style, leading through relationship building rather than command and control.

Manage a hybrid, mostly remote team along with an outsourced vendor team.

Exercise sound judgment on when to resolve issues independently versus escalating.

Ideal Qualifications
Education and Experience

7+ years managing a team of 10 or more, ideally in administration, office management, or operations support.

Solid working knowledge of accounts payable, accounts receivable, and invoicing processes.

Experience working closely with active stakeholders.

Restoration or ICI construction industry experience is an asset, but not required.

Work Environment
This role is based at Integricon's Vaughan, Ontario head office and is hybrid, mostly remote. In‑person time is expected for team leadership, training, and cross‑departmental collaboration as needed.

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📌 Administration Manager (Ontario)
🏢 Integricon
📍 Ontario