A growing service-based organization is seeking an experienced Operations Manager to oversee multi-site field operations. This role is responsible for ensuring safe, compliant, and high-quality service delivery while managing staffing, logistics, customer service, performance, and financial results.

Key Responsibilities

Lead and support multi-site teams, including hiring, onboarding, training, and performance management

Foster a culture of accountability, collaboration, and operational excellence

Coordinate routing, dispatch, and field service activities to ensure effective and timely service delivery

Monitor daily operations and adjust plans to address staffing, equipment, and customer needs

Ensure compliance with health, safety, environmental, and transportation regulations

Conduct regular safety audits, inspections, and training initiatives

Manage escalated customer concerns and maintain strong relationships with key accounts

Identify trends and implement process improvements to enhance service quality

Oversee operational budgets, monitor costs, and identify efficiencies

Support forecasting, planning, and cost-control initiatives while maintaining service standards





Provide regular operational reporting and performance updates to senior leadership

Maintain clear communication between operations, field teams, and support functions

Serve as the primary decision-maker for urgent or after-hours operational issues

Coordinate resources and communicate effectively during critical situations

Identify opportunities to improve productivity, safety, and profitability

Encourage team-driven initiatives and process enhancements

Qualifications

3–5 years of operations management experience in field service, logistics, or service-based industries

Experience managing multiple locations, teams, and budgets

Strong knowledge of health, safety, and regulatory compliance requirements

Proven leadership, communication, and problem-solving skills

Experience with operational reporting systems and workforce management tools preferred

Post‑secondary education in Business, Operations Management, or a related field is an asset

Qualified candidates are invited to apply. All applications will be handled with discretion.

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📌 Operations Manager (Ontario)
🏢 Nameless
📍 Ontario