We are committed to connecting Canadians through unique partnerships, our world-class network and content Canadians love. We are looking for dedicated team members to join our Corporate team and make a positive impact on customers and communities.

Who We Are Looking For
A strategic, customer-focused Communications Manager to join the Service Communications team. The successful candidate will lead service and transactional communications that inform, support, and engage customers throughout key moments in their experience.

What You’ll Do

Lead customer communications programs end-to-end to support a best‑in‑class customer experience

Develop and execute customer communication strategies aligned with operational priorities and customer experience objectives

Create clear, concise, customer‑friendly communications for transactions and journeys, service updates, disruptions, incidents, fraud awareness, and ad‑hoc support

Translate complex operational or technical information into compelling, easy‑to‑understand content for diverse customer audiences

Develop integrated communication plans that support customer experience and operational initiatives

Craft messaging that is transparent, empathetic, action‑oriented, and aligned with the Rogers brand voice

Collaborate with cross‑functional partners including Operations, Customer Care, Digital, Product, Legal, Compliance, Brand, and Regulatory teams

Provide strategic communications counsel and recommendations to business partners and senior leaders

Manage approvals, timelines, and execution of communications in fast‑moving environments





Participate in cross‑functional meetings to align customer journeys, messaging, timing, and delivery channels

Liaise with internal and external partners to ensure consistent brand voice

Monitor communication effectiveness and customer engagement metrics, identifying opportunities for continuous improvement

Support the development of presentations, playbooks, and project plans

What You Bring

5–8+ years of experience in customer communications, service communications, customer experience, or corporate communications

Exceptional writing, editing, and verbal communication skills

Proven ability to simplify complex operational or technical information into clear, customer‑friendly language

Experience managing communications in operational or customer‑facing environments

Strong stakeholder management and cross‑functional collaboration skills

Excellent project management skills, capable of managing multiple priorities under tight timelines

High attention to detail with sound judgment and execution focus

Experience working closely with Customer Experience, Operations, or Contact Centre teams

Strong collaboration skills and ability to build relationships across all organizational levels





Knowledge of accessibility standards and plain‑language communication best practices

What’s in it for you?

Competitive salary & annual bonus

Competitive & adaptable health and dental benefits, pension plan, RRSP, TFSA, and stock‑matching programmes

Discounts: up to 50% off Rogers services and Blue Jays tickets, 25% off TSC items, and 20% off wireless accessories sold in Rogers stores

Paid time off for volunteering

Company matching contributions to charities you support

Growth & Development Opportunities

Self‑driven career development programmes (e.g., MyPath programme)

Rogers’ first priority in applying to internal roles of interest

Wellness Programs

Homewood employee & family assistance programme

Cognitive Behavioural Therapy (CBT) & virtual therapy sessions

Low or no‑cost fitness membership with access to virtual classes

Our commitment to the environment and diversity

Work for an organization committed to environmental protection

Strong commitment to diversity and inclusion with employee resource groups supporting equity‑deserving groups including People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities, and Women

We do not discriminate on the basis of gender, age, nationality, colour, ethnicity, sexual orientation, marital status, disability, religious belief or any other characteristic that is protected under applicable law. We are committed to ensuring equal opportunity for all applicants.

Work Location: 333 Bloor Street East, Toronto, ON (regular full‑time position; no travel required).

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📌 Manager Service Comms (Ontario)
🏢 Rogers Communications
📍 Ontario