Join Cisco as a Senior IVR Developer specializing in DTMF applications and Java development! Leverage your CVP expertise to deliver powerful customer solutions in an engaging setting.
This role at Cisco requires over 4 years of experience in DTMF IVR development, emphasizing Java and API integrations. You'll work with Cisco Call Studio and integrate IVR applications effectively with UCCE routing scripts. Your background will contribute significantly to enhancing customer self-service technologies.
Key Responsibilities:
• Architect and develop advanced IVR solutions using CVP
• Integrate Java applications with backend data sources
• Facilitate data sharing between IVR systems and agent desktops
• Implement UCCE/ICM routing scripts efficiently
• Engage in comprehensive testing using Cyara
Requirements:
• 4+ years of DTMF IVR application experience
• Proficient in Java, HTTP REST APIs, and MS SQL Server
• Familiarity with UCCE and ICM systems
• Experience creating customer self-service solutions
• Competence with Apache Tomcat and VXML Server
Step into a vital role at Cisco and advance your IVR and Java development skills.
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