Join Accerta in Toronto, ON as a Team Lead for our Contact Centre. This role offers a hybrid work model focusing on leadership, coaching, and exceptional service for the Ontario Autism Program.

In this permanent full time position, you'll provide critical support to Program Support Coordinators and enhance service quality. Collaborating with supervisors, you’ll assist with complex inquiries and support staff training and development. At Accerta, a certified B Corporation, you'll contribute to transformative healthcare service delivery focused on accountability and respect.

Key Responsibilities:
• Guide Program Support Coordinators in service delivery
• Manage escalated client inquiries with sensitivity
• Coach staff on policies, workflows,



and best practices
• Conduct training and first-contact resolution efforts
• Assist in monitoring service quality and adherence

Requirements:
• Two years’ experience in contact centre or social services
• Background in mentoring or coaching roles
• Strong problem-solving and communication skills
• Experience in client management systems
• Post-secondary education completed

Lead a team focused on exemplary service while fostering a team-oriented setting at Accerta.
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📌 Accerta Team Lead Call Centre Services Ontario
🏢 Accerta
📍 Ontario