Lead customer service excellence at ENWIN Utilities Ltd. as the Director of Customer Care in a hybrid role. Oversee Customer Care operations, billing, and corporate communications while ensuring top-tier service delivery.

Based in Windsor, ON, this senior leadership position reports to the Chief People Officer. You'll manage diverse Customer Care functions within a regulated utility workplace and drive the development of departmental goals. This includes aligning billing practices and service delivery with corporate strategies while monitoring performance and process improvements.

Key Responsibilities: • Oversee Customer Care, Billing, and Corporate Communications operations • Develop and implement departmental policies and strategic communications • Recruit, coach,



and monitor staff performance • Collaborate on Corporate Key Performance Indicators • Manage Customer Care budgets and provide justification for funding

Requirements: • University degree in Business or Communications • Minimum 5 years of leadership experience in customer care • Knowledge of regulated utility settings preferred • Proven skills in effective communication and change management • Solid aptitude with business technologies and Customer Information Systems

Elevate customer service standards while leading an empowered team at ENWIN Utilities Ltd.

📌 Director Of Customer Care In Windsor Winnipeg
🏢 Enwin Utilities
📍 Winnipeg