Drive exceptional customer experiences as an E-Commerce Support Engineer with Descartes. Provide expert technical support, ensuring seamless online commerce and proactive issue resolution for clients. In this customer-facing role, you'll support Descartes' E-commerce platform with a focus on enhancing application performance.

With a minimum of two years in enterprise software support, your troubleshooting and communication skills will be vital. Collaborate with Engineering, Product Management, and Customer Success teams to tackle complex technical challenges and improve customer satisfaction. Key Responsibilities:
Deliver timely support for E-commerce applications
Troubleshoot and resolve application issues effectively




Proactively monitor and document application performance
Develop support documentation and knowledge articles
Participate in rotating on-call support schedule Requirements:
College degree in Computer Science or related field
Minimum two years' technical support experience
Familiarity with web-based or SaaS applications
Solid skills in SQL Server and database management
Ability to manage multiple priorities under pressure Utilize your technical expertise and customer focus to impact Descartes' E-commerce solutions positively.

📌 E Commerce Support Engineer At Descartes Ontario
🏢 Descartes Systems Group
📍 Ontario