Lead the transformation of customer engagement platforms at Questrade Financial Group. Drive modernization through strategic technology and agile practices in a hybrid role.
As the Director of Customer Engagement Platforms, you'll align legacy systems with creative solutions, ensuring operational stability across CRM, marketing automation, and CIAM frameworks. This leadership position demands a candidate with 8+ years in technology management, particularly in enterprise software platforms and digital transformation projects. If you are ready to influence technology strategy and foster agile methodologies, this role is for you.
Key Responsibilities: • Define a multi-year modernization roadmap for platform architecture • Oversee lifecycle stability, performance,
and availability of engagement platforms • Champion agile delivery across engineering and platform teams • Manage key vendor relationships to optimize costs and ROI • Collaborate across marketing and operations for alignment
Requirements: • Bachelor's in Computer Science or related field • 8+ years in technology leadership roles • Experience with CRM and marketing automation technologies • Proven track record in leading cross-functional teams • Hands-on with Agile methodologies and digital transformations
Shape the future of customer engagement at Questrade by leveraging technology and leadership skills.
📌 Director Of Customer Engagement At Questrade Winnipeg
🏢 Questrade Financial Group
📍 Winnipeg
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