About OpenText
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will partner with the world’s most highly regarded companies to tackle complex issues and contribute to projects that shape the future of digital transformation.

AI‑First. Future‑Driven. Human‑Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent that AI can’t replace to help us shape the future of information management.

YOUR IMPACT
As a Manager, Cloud Operations (SRE), you will lead a global team responsible for ensuring the reliability, scalability, and operational excellence of single‑tenant cloud environments. You will mentor engineers, influence platform strategy, and drive continuous improvement across cloud operations. Your work will span collaboration with Cloud Support, Architecture, Professional Services Onboarding, CloudOps Delivery, and Platform Engineering teams to enhance service resilience and operational maturity. You will oversee operations for hundreds of enterprise customers across GCP, AWS, Azure, and VMware while managing geographically distributed teams in Europe and India.

Note: This role requires an early start (~6:00 AM EST) to ensure effective transition of escalations from the India team to North America, and participation in a rotational on‑call schedule (weekdays/weekends) is required.

What The Role Offers

Lead and manage a team of SREs supporting business‑as‑usual (BAU) cloud operations across multi‑cloud environments

Oversee and drive critical operational functions:

Observability, alert response, and incident remediation

Root Cause Analysis (RCA) and incident reviews

OS patching, upgrades, and lifecycle management





Certificate lifecycle management

Capacity planning and infrastructure scaling

Actively engage in triaging high‑priority incidents and escalations, ensuring timely resolution and stakeholder communication

Operate effectively in ambiguous environments, translating unclear or evolving requirements into well‑defined, prioritized, and actionable tasks for the team

Partner with Support, onboarding, engineering and architecture teams to resolve complex technical issues and improve system reliability

Drive daily operations cadence, including Scrum/Kanban stand‑ups, backlog prioritization, and KPI tracking

Own and improve key operational metrics (MTTR, response time, service availability)

Collaborate with platform and delivery teams to enable automation and efficient provisioning using Terraform and CI/CD pipelines

Mentor and develop team members while fostering a high‑performance, accountability‑driven culture

Identify opportunities for automation, efficiency gains, and proactive incident prevention

What You Need To Succeed

4+ years of people‑management experience (team size: 6–10 engineers)

2+ years of experience in DevOps / Cloud Operations / SRE

Strong experience managing Scrum/Kanban workflows, backlog, and operational KPIs (MTTR, response SLAs)

Hands‑on experience with:

Cloud platforms: GCP, AWS, or Azure (5+ years preferred)

Kubernetes (2+ years) – mandatory

CI/CD tools: Jenkins, GitLab, GitHub, Azure DevOps, Maven

Experience driving patching,



upgrades, and maintenance programs during planned outage windows

Strong ability to lead deep technical discussions with senior engineers, architects, and product teams

Demonstrated experience leading enterprise‑scale, cross‑functional programs

Experience in infrastructure automation using Terraform

Strong understanding of:

Site Reliability Engineering (SRE) practices

Cloud architecture and hyperscaler environments

IT operations and systems architecture

One Last Thing
OpenText is more than just a corporation; it is a global community where trust is foundational, the bar is raised, and outcomes are owned. Join us on our mission to drive positive change through privacy, technology, and collaboration. At OpenText, we embrace innovation and empower employees to make a difference.

OpenText’s commitment to diversity and inclusion surpasses legal requirements, reflected in our Equal Employment Chance Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds.

Compensation & Benefits
We offer a thoughtfully designed benefits package that supports physical, emotional, and financial wellbeing. Additional details about compensation programs, including variable and commission opportunities, vacation entitlement, and paid time off, will be shared during the hiring process.

Salary Range: $98,080 – $147,120. Actual compensation may vary based on education, experience, skills, location, and internal equity.

AI Usage Disclosure: We use AI tools to assist in recruitment stages, including resume screening and interview scheduling. All hiring decisions are made by qualified human professionals, and we continually monitor AI systems to ensure fairness and compliance with applicable regulations.

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📌 Manager, Cloud Support Operations (Ontario)
🏢 opentext
📍 Ontario