Salesforce Production Support Analyst – Salesforce Administration, Apex & nCino
Role Description

Handle production incidents end-to-end, including ticket triage, escalation, stakeholder communication and maintain runbooks, SOPs and knowledge base articles for recurring issues.

Support deployment activities, production releases, hotfixes and configuration changes.

Validate post‑deployment functionality and ensure system stability after every release.

Administer and manage Salesforce environments, including users, permissions and data models.

Customize Salesforce objects, fields, record types, page layouts and workflows to meet business requirements.

Configure and manage Salesforce Lightning components, including custom pages, dashboards and reports.

Perform regular health checks and optimize Salesforce instance performance.

Troubleshoot and resolve technical issues related to Salesforce customisations, integrations and workflows.

Collaborate with business stakeholders to understand functional requirements and translate them into Salesforce solutions.

Manage SSL certificates, SAML certificates and JWT signing certificates used in integrations.

Ensure timely renewal and rotation of certificates to avoid authentication failures.

Required Skills & Experience

3+ years of experience with Salesforce administration and development, including customizing Salesforce objects, workflows and security models.





2+ years of experience with nCino loan management system and basic understanding of lending operations.

Solid experience integrating Salesforce with other platforms, systems or applications using APIs and data connectors.

Experience with Apex programming, Visualforce, Lightning components and Salesforce REST APIs.

Proficiency in SQL and database management, particularly in relation to relational databases.

Familiarity with data modelling concepts like normalisation, denormalisation and entity‑relationship modelling.

Experience troubleshooting incidents using Apex classes, Triggers, Apex Test Classes for SFDC testing, and Batch Apex for complex data processing.

Experience in SFDC development using Visualforce pages, Visualforce components, AJAX Toolkit, SOQL and SOSL queries.

Experience customizing various SFDC standard objects like Accounts, Contacts, Opportunities, Cases, Entitlements, Service Contracts, Reports and dashboards.

Experience creating Page Layouts and search layouts to organise fields, custom links, related lists and other components on record detail and edit pages.

Key Skills

Salesforce Administration

Salesforce Development

Apex Programming

Visualforce

Lightning Components

Salesforce REST APIs

nCino Loan Management System

SOQL & SOSL Queries

SQL

Salesforce Integrations

Salesforce Production Support

Experience Required
3+ Years.

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📌 Salesforce Production Support Analyst – Salesforce Administration, Apex & nCino (Ontario)
🏢 Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
📍 Ontario