The Paladin Difference starts with our team. We are committed to being Curious, Accountable, Respectful, and Exceptional, and making the world a safer and friendlier place because we CARE! If this sounds like a team that you'd like to join, we want to meet you!

La différence Paladin commence avec notre équipe. Nous nous engageons à être Curieux, Responsable, Respectueux et Exceptionnel, et à rendre le monde plus sûr et plus convivial parce que nous "Nous soucions"! Si cela vous semble être une équipe à laquelle vous aimeriez vous joindre, nous voulons vous rencontrer!

Job Skills / Requirements
We are currently hiring full-time 6-month term Service Delivery Managers based out of the Calgary Airport.

Why Paladin?
Paladin Airport Security Services (PASS) has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity.

You receive top industry wages

You have the opportunity to advance and grow your career

What do Service Delivery Managers do?

Overseeing screening operations at various checkpoints in their designated airport

Overseeing a team of Screening Officers, the SDM is accountable for fostering a positive workplace culture rooted in diversity and inclusivity

Take an ownership role in screening checkpoint operations and screening compliance

Build and maintain robust customer relationships with the stakeholders within aviation security

Achieve daily KPIs and ensure compliance with Standard Operating Procedures (SOPs)

Achieve KPIs within their purview, while identifying both strengths and weaknesses in operations

Lead and mentor Screening Officers, promoting an engaged and motivated workforce

You will work closely with the Talent Acquisition and Labour Relations Teams to facilitate hiring,



performance management and separation processes in alignment with company values and culture

Conduct regular performance reviews and recommend employee recognition programs

Apply corrective measures following the progressive discipline process when and as needed

Compile comprehensive security incident reports, documenting pertinent details, timelines, and actions taken during and after the incident

Assist Screening Officers in handling operational matters requiring escalation, such as complaints and security incidents

Conduct workplace investigations with guidance from People & Culture and the senior leadership team

Perform essential administrative tasks in alignment with daily operations

Actively performance manage screening officers

What you bring to PASS

Bachelor's degree in Business Administration, Management, Finance, Criminal Justice, or related field; OR a minimum of two (2) years of post-secondary education combined with a year of supervisory/managerial experience in a customer service, operational, or unionized environment

Ability to acquire Transport Canada Security Clearance and eligibility for Federal Security Clearance

Minimum of three (3) years of work-related experience in a protective service leadership role, preferably in the aviation security industry in a unionized environment

Knowledge of relevant security and employment legislation

Strong operational focus,



ability to work under pressure and provide creative solutions

Proficiency in using office software such as Word, Excel and PowerPoint

Willingness to work irregular hours, shift work, and attend incidents after hours

Strong communication, leadership, client service, and persuasive skills

Fluency in French is an asset

Additional Information / Benefits
Paladin Airport Security Services Ltd. (“PASS”) has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Airport Security Services Ltd. (“PASS”). is committed to providing accommodation for people with disabilities through the interview process and while employed. If you require accommodation during the interview process, please let us know and we will work with you to meet your needs.

Paladin Airport Security Services is interested in getting to know candidates authentically and with integrity. To ensure a fair, transparent and equitable selection process, please do not use AI tools during your application, pre-employment testing, or interview. Failure to adhere to this guideline may result disqualification from the recruitment process.

Les Services de Sécurité de l’Aéroport Paladin (PASS) ont une main-d'œuvre diversifiée. Nous croyons et nous nous engageons envers une culture de travail fondée sur le respect, l'inclusion et la diversité. Les Services de Sécurité de l’Aéroport Paladin (“PASS”) s'engagent à fournir des accommodements pour les personnes handicapées tout au long du processus d'entrevue et pendant leur emploi. Si vous avez besoin d'un accommodement pendant le processus d'entrevue, veuillez nous en informer et nous travaillerons avec vous pour répondre à vos besoins.

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📌 Service Delivery Manager (Alberta)
🏢 Paladin Airport Security Services
📍 Alberta